Policies

BY BOOKING, YOU AGREE TO ALL TERMS AND CONDITIONS.

Late Arrival: 15 minute grace period, after 15 minutes please give Aura a courtesy call notifying us on the estimated time of arrival. If you arrive 20 minutes late without calling to notify us, it will result in a $10 late fee charged to your card on file.  

When booking: A reminder email and text will be sent out 48 hours prior to your appointment to confirm. If the client doesn’t confirm the appointment within 24 hours of confirmation email/text, the appointment will be canceled and the deposit will be non-refundable. If the client confirms email/text reminder, and chooses to cancel or not show up for the appointment; deposit is non-refundable.

Rescheduling: At Aura we understand if you need to reschedule your appointment. If so, please complete it within 48 hours from your appointment time by visiting your confirmation email or giving us a call. There will not be an extra deposit charged for rescheduling within 48 hours of your appointment.. If needing to reschedule a second time, a new deposit is required for the booking. If the second appointment is canceled, the deposit is non-refundable.

Squeeze In Appointments: Can be booked via Call or Text. These appointments will be booked within 24 hours of scheduled appointment. A fee of $10 will be added to your balance for the service. 

On behalf of the team at Aura Medical Spa, thank you for your understanding.

HAVE A QUESTION?

Feel free to reach out and ask us anything!

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